Last Updated: July 12, 2026Backorder Policy
Some products offered by Signature Flames may be temporarily placed on backorder due to manufacturer availability, production schedules, material shortages, or increased demand.
Lead Times
Estimated lead times for backordered items will be provided:
- On the product page when available, or
- Via email after your order is placed.
Please note that all lead times are estimates only and may change based on manufacturer production schedules, inventory availability, freight delays, or other circumstances beyond our control.
Communication & Order Updates
If an item in your order is placed on backorder, we will notify you as soon as possible. We will provide the most current estimated availability date supplied by the manufacturer.
Customers are welcome to contact us at any time for updates regarding the status of a backordered item.
Partial Shipments
When possible, in-stock items may be shipped separately from backordered items. In some cases, manufacturers may require all items to ship together once the complete order is available.
Shipping arrangements may vary depending on the product, manufacturer, and order configuration.
Payments & Deposits
Orders containing backordered products may be charged at the time of purchase to reserve inventory and secure production scheduling with the manufacturer.
If a backordered item is canceled before shipment, a refund will be issued in accordance with our Cancellation and Refund Policy.
Custom-built, made-to-order, or special-order products may be subject to manufacturer-specific cancellation policies and may not be eligible for cancellation once production has begun.
Order Cancellations
Customers may request cancellation of a backordered item at any time prior to shipment. Cancellation requests are subject to manufacturer approval and any applicable cancellation fees, restocking fees, or special-order restrictions.
Refunds
If a backordered item is approved for cancellation before shipment, any eligible refund will be issued to the original payment method.
Refund processing times may vary depending on the payment provider and financial institution.
Questions
If you have any questions regarding product availability, lead times, or backorder status, please contact us:
Signature Flames
Email: sales@signatureflames.com
Website: https://signatureflames.com