Last Updated: July 12, 2026
At Signature Flames, we are committed to providing a smooth, transparent, and reliable shipping experience from the moment you place your order to the time it arrives at your doorstep. We will have free shipping available on most orders within the bordering of the United States (Lower 48 States). Oversized or freight shipped items could require an additional shipping charge. Any relevant shipping charges will be shown when checking out before completing your purchase.
All orders are typically processed within 1–3 business days after payment is successfully received. During this time, our team verifies order details, confirms inventory availability, and prepares your items for shipment.
Please note:
Orders placed on weekends or holidays will begin processing on the next business day.
Custom, made-to-order, or specialty items may require additional processing time, which can vary depending on the product specifications and manufacturer lead times.
If there are any unexpected delays, our team will proactively reach out to keep you informed.
Shipping times vary depending on the product type, availability, and final delivery destination. In most cases, customers can expect delivery within 5–14 business days after the order has been processed and shipped.
However, several factors may influence delivery timelines:
Product size and weight
Manufacturer location
Carrier schedules and route availability
Seasonal demand or peak shipping periods
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery in real time.
Due to the size and weight of many of our products—such as fire pits, fireplaces, outdoor kitchen kits, and grills—these items are shipped via freight carriers rather than standard parcel services.
For freight deliveries:
The carrier will contact you directly to schedule a delivery appointment
Deliveries typically occur during standard business hours
Someone must be present at the time of delivery to receive and sign for the shipment
We strongly recommend providing a valid phone number at checkout to avoid delays in scheduling your delivery.
All freight shipments are delivered via curbside delivery service.
This means:
The carrier will deliver your item to the end of your driveway or curb
Drivers are not responsible for bringing items inside your home, garage, backyard, or installation area
Customers are responsible for arranging any additional assistance needed to move, lift, or install the product
Due to the weight of many items, we recommend having:
At least one or two additional people available to help
Proper equipment such as dollies or lifting tools if needed
It is extremely important to inspect your shipment at the time of delivery.
Upon receiving your order:
Carefully examine the packaging and product for any visible damage
If damage is present, note it clearly on the delivery receipt before signing
Take photos of the damage for documentation
Contact us immediately at sales@signatureflames.com
Failure to report damage at the time of delivery may limit our ability to file claims with the carrier and resolve the issue promptly.
Even if the packaging appears intact, we recommend opening and inspecting the product as soon as possible after delivery.
Shipping costs are determined based on several factors, including product size, weight, shipping method, and delivery location.
In many cases, shipping is calculated at checkout
For select products, shipping may be included in the listed price
Any applicable shipping charges will always be clearly displayed before you complete your purchase
We strive to offer competitive shipping rates while ensuring your order is delivered safely and efficiently.
At this time, Signature Flames primarily ships within the continental United States.
Please note:
Some remote or rural locations may experience extended delivery times
Additional fees may apply for hard-to-reach areas
We currently do not ship to P.O. Boxes for freight items
If you are unsure whether we can deliver to your location, feel free to contact us before placing your order.
Once your order has shipped, you will receive a shipping confirmation email that includes tracking details.
For freight shipments, you may receive:
A tracking number
Carrier contact information
Delivery scheduling instructions
We recommend monitoring your tracking information closely and being available for communication to ensure a smooth delivery process.
We understand that shipping large outdoor products can come with questions, and our team is here to help every step of the way.
If you need assistance with your order, shipping status, or delivery coordination, please contact us:
Email: sales@signatureflames.com
Our support team is dedicated to providing timely and helpful responses to ensure your experience with Signature Flames is seamless and stress-free.
At Signature Flames, we take pride in delivering not just premium outdoor products, but also a reliable and professional shipping experience you can trust.
