CANCELLATION POLICY:
• You have 24-48 hours from when you place your order to cancel. No fee will be applied
• Any cancellation AFTER 48 hours will result in a 25% restocking fee and orders will be processed as Store Credit
• CUSTOMER IS RESPONSIBLE for finalizing their purchase
RETURN POLICY:
• Orders are not returnable, all sales are final unless the item arrives damaged, defective, or incorrect.
• Absolutely NO RETURNS on custom orders
QUALIFYING RETURNS:
• To be eligible, you must notify us within 48 hours if you wish to cancel or exchange the product
• A qualifying return applies to a customer who made the order by mistake and must be reviewed by T.O.P.
• Payment will be issued in the form of a check by default
• If customer prefers refund to their credit card, a 3.5% processing fee will be applied. CANNOT BE WAIVED
DELIVERY:
-
We do not offer white glove delivery
• If you need help, you will need to hire a third party
Service
GUARANTEED SATISFACTION:
• All products from The Outdoor Plus carry a 100% satisfaction guarantee against defects in original
materials and craftsmanship.
• If your product shows evidence of defects we will fix, repair, or replace your product.
• The Outdoor Plus does not warranty products that are damaged caused by misuse or incorrect
Installation.
OUR WARRANTY
ELECTRONICS, GAS VALVES, & PILOT ASSEMBLY:
Commercial - 6 Months | Residential - 1 Year
STAINLESS STEEL & ALUMINUM PANS:
Commercial - 1 Year | Residential - 5 Years
ALL BURNERS
Lifetime Warranty
ELECTRODES & SPARK IGNITERS
Not Warrantied due to lifespan
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Signature Flames
Email: sales@signatureflames.com
Website: https://signatureflames.com