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Shipping Policy 

Last Updated: May 28, 2026

Shipping Policy

At Signature Flames, we are committed to providing a smooth, transparent, and reliable shipping experience from the moment you place your order to the time it arrives at your doorstep. Because many of our products are high-quality, specialty outdoor items—often large, heavy, or made to order—we work closely with a network of trusted manufacturers, warehouses, and professional freight carriers to ensure your order is handled with care every step of the way.

Order Processing Time

All orders are typically processed within 1–3 business days after payment is successfully received. During this time, our team verifies order details, confirms inventory availability, and prepares your items for shipment.

Please note:

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • Custom, made-to-order, or specialty items may require additional processing time, which can vary depending on the product specifications and manufacturer lead times.

  • If there are any unexpected delays, our team will proactively reach out to keep you informed.

Shipping & Delivery Timeframes

Shipping times vary depending on the product type, availability, and final delivery destination. In most cases, customers can expect delivery within 5–14 business days after the order has been processed and shipped.

However, several factors may influence delivery timelines:

  • Product size and weight

  • Manufacturer location

  • Carrier schedules and route availability

  • Seasonal demand or peak shipping periods

Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery in real time.

Freight Shipments (Large & Oversized Items)

Due to the size and weight of many of our products—such as fire pits, fireplaces, outdoor kitchen kits, and grills—these items are shipped via freight carriers rather than standard parcel services.

For freight deliveries:

  • The carrier will contact you directly to schedule a delivery appointment

  • Deliveries typically occur during standard business hours

  • Someone must be present at the time of delivery to receive and sign for the shipment

We strongly recommend providing a valid phone number at checkout to avoid delays in scheduling your delivery.

Curbside Delivery Policy

All freight shipments are delivered via curbside delivery service.

This means:

  • The carrier will deliver your item to the end of your driveway or curb

  • Drivers are not responsible for bringing items inside your home, garage, backyard, or installation area

  • Customers are responsible for arranging any additional assistance needed to move, lift, or install the product

Due to the weight of many items, we recommend having:

  • At least one or two additional people available to help

  • Proper equipment such as dollies or lifting tools if needed

Inspection & Damage Policy

It is extremely important to inspect your shipment at the time of delivery.

Upon receiving your order:

  1. Carefully examine the packaging and product for any visible damage

  2. If damage is present, note it clearly on the delivery receipt before signing

  3. Take photos of the damage for documentation

  4. Contact us immediately at sales@signatureflames.com

Failure to report damage at the time of delivery may limit our ability to file claims with the carrier and resolve the issue promptly.

Even if the packaging appears intact, we recommend opening and inspecting the product as soon as possible after delivery.

Shipping Costs

Shipping costs are determined based on several factors, including product size, weight, shipping method, and delivery location.

  • In many cases, shipping is calculated at checkout

  • For select products, shipping may be included in the listed price

  • Any applicable shipping charges will always be clearly displayed before you complete your purchase

We strive to offer competitive shipping rates while ensuring your order is delivered safely and efficiently.

Shipping Restrictions

At this time, Signature Flames primarily ships within the continental United States.

Please note:

  • Some remote or rural locations may experience extended delivery times

  • Additional fees may apply for hard-to-reach areas

  • We currently do not ship to P.O. Boxes for freight items

If you are unsure whether we can deliver to your location, feel free to contact us before placing your order.

Order Tracking & Communication

Once your order has shipped, you will receive a shipping confirmation email that includes tracking details.

For freight shipments, you may receive:

  • A tracking number

  • Carrier contact information

  • Delivery scheduling instructions

We recommend monitoring your tracking information closely and being available for communication to ensure a smooth delivery process.

Questions & Customer Support

We understand that shipping large outdoor products can come with questions, and our team is here to help every step of the way.

If you need assistance with your order, shipping status, or delivery coordination, please contact us:

Email: sales@signatureflames.com

Our support team is dedicated to providing timely and helpful responses to ensure your experience with Signature Flames is seamless and stress-free.

At Signature Flames, we take pride in delivering not just premium outdoor products, but also a reliable and professional shipping experience you can trust.