Shipping Policy

At Signature Flames, we partner with trusted manufacturers and freight carriers to ensure safe and reliable delivery of your order.

Processing Time:
Orders are typically processed within 1–3 business days. Custom or made-to-order items may require additional handling time.

Shipping Time:
Delivery times vary depending on the product and destination, but most orders arrive within 5–14 business days.

Freight Deliveries:
Large items such as fire pits, fireplaces, and outdoor kitchens are shipped via freight. Customers will be contacted to schedule delivery.

Curbside Delivery:
Freight shipments are delivered curbside. Customers are responsible for moving the product into their home or installation area.

Inspection Required:
Please inspect all items upon delivery. If there is any visible damage, note it with the carrier and contact us immediately.

Shipping Costs:
Shipping costs are calculated at checkout or included in the product price when applicable.

Questions:
If you have any questions regarding your shipment, contact us at sales@signatureflames.com.